Last Updated: April 17, 2026

1. Introduction

Rigid Concepts LLC operates www.rigidconcepts.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via phone, text message, email, or our chat widget.

2. Information We Collect

We may collect: contact information (name, company, email, phone), communications records, usage data (IP address, browser type, pages visited), and business information you provide when requesting quotes.

3. SMS / Text Message Communications

Rigid Concepts LLC may send SMS messages to customers who have explicitly opted in. Key terms: You must affirmatively consent via a website form or chat widget. We send two types: (1) Transactional/Customer Care — quote follow-ups, job status, appointment confirmations; (2) Promotional/Marketing — occasional offers and announcements. Each requires independent opt-in. Message frequency varies; you may receive a few messages per month. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or call (214) 504-1967. Your phone number is never sold or shared with third parties.

4. How We Use Your Information

We use your information to respond to inquiries and provide quotes, fulfill orders, send transactional and promotional communications (with consent), improve our services, and comply with legal obligations.

5. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share with trusted service providers bound by confidentiality agreements, when required by law, or in connection with a business transfer.

6. Cookies and Tracking

Our website uses cookies to enhance browsing, analyze traffic, and understand user behavior. You may control cookie settings through your browser.

7. Data Security

We implement reasonable security measures to protect your information. No internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information as long as necessary to fulfill the purposes in this policy. SMS opt-in records are retained for a minimum of 4 years per carrier requirements.

9. Your Rights

You may have rights to access, correct, or delete your information and to opt out of marketing communications. Contact us at Email Us or (214) 504-1967.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this policy periodically. The Last Updated date at the top reflects the most recent revision.

12. Contact Us

Rigid Concepts LLC
P.O. Box 864, Van Alstyne, TX 75495
Phone: (214) 504-1967
Email: Email Us
Website: www.rigidconcepts.com