Privacy Policy

Rigid Concepts, LLC (“Rigid Concepts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit rigidconcepts.com or interact with our forms and chat widget, how we use and share it, and the choices you have. By using this website you agree to the practices described here.

Effective date: May 30, 2026. We may update this document from time to time; the current version always governs and is posted on this page.

Information we collect

Information you provide

We collect information you choose to give us — for example, when you submit our contact or quote form, request a free DFM review, start a chat, or email us. This may include:

• Your name, company, email address, and phone number;
• The contents of your message, request for quote (RFQ), or project description;
• Engineering files you upload — drawings, models (e.g., STEP/IGES), or specifications;
• Any other details you choose to include.

Information collected automatically

Like most websites, our hosting environment automatically records standard server log data when you visit — such as your IP address, browser type, device and operating-system information, referring pages, and the date and time of your request. This information helps us operate, secure, and improve the site.

Cookies and similar technologies

Our site and the third-party tools embedded in it may use cookies, local storage, and similar technologies to keep the site working, remember your preferences, maintain a chat session, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect how some features (such as the chat widget) function. Where required by law, we will seek consent for non-essential cookies.

Third-party services and how your data flows

We rely on a small number of trusted third-party providers to operate this website and respond to you. These providers process information on our behalf and have their own privacy practices:

• GoHighLevel / LeadConnector — the live-chat widget, web forms, and customer-communication platform embedded on our pages are provided by HighLevel (LeadConnector). When you open the chat or submit a form, the information you enter (such as your name, phone number, email, and message) is transmitted to and stored in this platform so our team can respond and follow up. The widget may also set cookies or local storage to maintain your session. If you provide a mobile number and opt in to texts, that number is used for SMS as described in our SMS Opt-In Consent notice.
• Website hosting — our site is hosted by Bluehost, which processes server log data as part of delivering the site.
• Email — messages from our contact form and inbox are delivered to Rigid Concepts staff (e.g., johnny@rigidconcepts.com) and handled with our email provider.

We do not sell your personal information, and we do not share your mobile phone number with third parties for their own marketing. Information is shared only with these service providers, with professional advisors, or where required by law.

How we use your information

• To respond to your inquiries, prepare quotes, and provide our services;
• To communicate with you about your project, including by email, phone, or — with your consent — text message;
• To operate, secure, maintain, and improve our website;
• To keep records and comply with our legal, tax, and contractual obligations.

Engineering files and export-controlled data

We are an ITAR-registered, ISO 9001:2015 manufacturer. Technical data you send us (drawings, models, specifications) may be subject to U.S. export-control laws, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). We handle such data accordingly and restrict access to authorized personnel. Please do not transmit controlled technical data through the public chat widget; use our secure quote channel or contact us to arrange an appropriate transfer method. You are responsible for ensuring you are permitted to share any data you send us.

How we protect and retain information

We use reasonable administrative, technical, and physical safeguards to protect the information in our care. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as needed to respond to you, fulfill the purposes described here, and meet legal and recordkeeping requirements, then dispose of it appropriately.

Your choices and rights

• Email and marketing: you may ask us to stop sending non-essential communications at any time.
• Text messages: reply STOP to any text to opt out — see our SMS Opt-In Consent notice.
• Cookies: manage or block cookies through your browser settings.
• Access and deletion: you may request a copy of the personal information we hold about you, or ask us to correct or delete it, subject to applicable law.

To exercise any of these choices, contact us using the details below. Depending on your state of residence, you may have additional rights under laws such as the Texas Data Privacy and Security Act, and we will honor the rights that apply to you.

Children’s privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy as our practices or the law change. When we do, we will revise the effective date above. Your continued use of the site after an update means you accept the revised policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information, or to make a privacy request, please contact us. See also our Terms & Conditions. You can reach Rigid Concepts, LLC at:

• Phone: (214) 504-1967
• Email: info@rigidconcepts.com
• Web: our contact page
• Location: Van Alstyne, Texas, USA